Frequently Asked Questions
Do I need to make an appointment?
Yes. We want to give each of our brides a relaxed, welcoming and comfortable experience, which means appointments are necessary. Each appointment lasts one hour, with the opportunity to select a range of dresses from the collection to try on, and 45 minutes with a fitting and alterations specialist to provide you with a personal, tailored shopping experience. Book your appointment.
What do the dresses cost?
Generally, our nearly-new wedding dresses sell between 40-65% off the original purchase price, and most dresses were originally purchased for more than $1600.
What sizes do you offer?
Our collection consists of a wide range of sizes, with dresses varying from street size 8 to 16.
Can I alter the dress?
Absolutely! Most dresses, whether new or preloved, require some alterations to make it fit just right! Therefore we have wedding dress fitting and alterations specialists hand to provide advice and offer their specialised services. Generally dresses can be made smaller by up to three sizes and can go up one size.
What is your guarantee?
We take all of the risks out of the process. Our authenticity and quality guarantee back every bridal dress. We inspect all garments to ensure they meet the required nearly-new condition before accepting them into our range.
What payment methods do you accept?
We accept, credit card (Visa and MasterCard), cash and bank transfer. All credit card payments will incur a 1.9% transaction fee.
What is the Return Policy?
Due to the nature of the garments and sale, we are unable to offer exchanges or refunds on purchases.